News Details Date: 26-08-2010

Takoradi product support team wins first major sale to the oil sector through P.I.P on SIX 3612 engines on a Drill Rig

In what was expected to be a PIP (Product Improvement Program) on The SEDCO 702 semi- submersible drill rig owned by the Transocean group (The world’s largest offshore drilling company), it rather turned out to be the first biggest parts sales deal which Mantrac Ghana, Takoradi has ever witnessed for the oil sector business. With a team Comprising of the Service Manager, the Product Support Sales Representative and two CAT engineers, the journey to offshore materialized with Mantrac’s personnel already geared up to show the customer, the capabilities of the Local CAT Dealership.

The PIP was conducted on six 3612 main engines onboard the drill rig. The Improvement was to check the torque specifications on the connecting rod bolt of the 3612 engines which Caterpillar have found to have slacken  in other models of that engine. This took a period of six days to complete the job which baffled the customer, looking at the size of the 3612 engines.

The PSSR Mr. Kwabena Boateng Yeboah took this opportunity to find ways in which Mantrac could support this offshore customer. With his CSP (Counselor Sales Person) knowledge and excellent sales skills he was able to discuss engine oil sales when he realized that the customer was using competitive oil, Mobilgard ADL 40. This discussion led into other discussions with the decision makers in Nigeria and within a period of four days the first consignment of quantity 20 of the 1000L Cubes was supplied to customer.

A second consignment was also supplied to customer. This wonderful feat was achieved through the collaborated ‘ONE VOICE’ slogan which has always been the hallmark of the branch.


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