Parts - Capabilities

Mantrac has a number of capabilities to offer in terms of supporting our customers at our central parts store. This helps increase our day to day efficiency and the long term value of projects involving our equipment.

With its vast in-country parts inventory, Mantrac is well placed to protect customers against unexpected downtime.

Our parts branches are open 6 days a week with flexible working hours according to our customer convenience; where our customers can meet our well trained Parts Counter Engineers for any consultation in parts selection and for any advise that may reduce their owning and operating costs. Parts are stocked to support CSAs and Maintenance and Repair Contracts (MARCs), customized to fit your specific needs. We also maintain on-site consignment stock facilities for major projects.

Mantrac computerized parts-inventory system gives us immediate access to stock levels in our branches and from Caterpillar worldwide. Any part that can be sourced from our local network will be supplied within 24 hours from ordering. In addition, Mantrac sales team regularly calls on customers to assess and meet all their requirements from spare parts.

 

Branch Warehouse Size (m2) No. of lines stocked Availability
Stock Total
Accra 903 7263
90% 75%
Kumasi 607 4601
86% 69%
Takoradi 1564 6224
87% 71%
Tarkwa 347 5446
80% 58%
             Lead Times
Branch Method Class Time
Accra
Sea
 
Air
 
Courier
Stock
Emergency
Stock
Emergency
Emergency
62 days
58 days
12   days
12 days
11   days
Kumasi
Sea
 
Air
 
Courier
Stock
Emergency
Stock
Emergency
Emergency
62 days
58 days
12 days
12 days
11
Takoradi
Sea
 
Air
 
Courier
Stock
Emergency
Stock
Emergency
Emergency
61 days
15 days
15 days
12 days
9
Tarkwa
Sea
 
Air
 
Courier
Stock
Emergency
Stock
Emergency
Emergency
61 days
59 days
12 days
12 days
11

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